Faculty and Staff Tech Update 9/14/21: Technology and resources for a productive fall!

Sep 14, 2021

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Here’s a new Tech Update, with lots of helpful resources. There are details for how to get tech support in the classroom as well as from Snell Library and online. You’ll also find information about the university’s new password requirement and the enhanced Student Hub.

The Tech Service Portal is open 24/7 and is a great place to start for any of your technology questions. If you need additional assistance, the IT Service Desk is always ready to help, just call 617.373.HELP [4357] or email help@northeastern.edu.

Have a great start to the fall!


Marcus P. Robinson,
Associate Vice President, Engagement and Experience

Tech Update: September 14, 2021


Tailormade Guides Provide Technology Support that Meets Your Needs

Ready to get things done? The Connect to Tech site has everything you need to take advantage of the technology at Northeastern. To get going now, visit the site then select the Faculty, Student, or Staff link to find information and services specific to your role.


Expanded Hours for In-Classroom Support  

This year’s fall term brings us closer to the classroom experience of the pre-pandemic past. With that, Boston classroom IT support has expanded hours of support and refocused services to provide on-demand technical assistance with Microsoft Teams, Zoom, Panopto, and classroom audiovisual equipment. Instructors can email requests for help to classroomITsupport@northeastern.edu while in the classroom, including the building name and room number in the subject line for rapid dispatch. The hours for on-demand classroom support in Boston are:

Monday-Friday, 6 a.m. – 9 p.m. ET

Saturday, 8 a.m. – 6 p.m. ET

Sunday, 1 p.m. – 5 p.m. ET

Requests for classroom tech assistance outside Boston can be obtained by emailing RegionalHelp@northeastern.edu.


Canvas Readiness for Fall

Canvas is the digital home for students to keep learning and engaging with courses between class sessions. To ensure a smooth start, view the Canvas Term Checklist for resources to help prepare for the fall term. Also, please review Northeastern’s Digital Flexibility guide for information on providing the best Canvas experience for students. As a reminder, 24/7 Canvas phone and chat support and knowledge articles are always available. Access Canvas support by clicking Help in the left navigation pane.


New Password Requirements are Here

Passwords act as the first line of defense to protect both your devices and information—including your personal information—against online threats. To enhance the safety of the entire university community, everyone with a Northeastern account will have to update their passwords to meet new, stronger password requirements. More information will be shared in the weeks ahead, but if you have a moment to at the start of the term, go ahead and update your password now.


The Enhanced Student Hub Centralizes Daily Needs!

Helping students navigate their busy university lives is now easier. All myNortheastern resource links have been moved to the Hub, under the Resources page. Additionally, students can develop a personal profile that highlights one’s interests, find peers with similar interests, and discover student clubs, organizations, and campus events. Learn about these and other new Hub features.


Teams Tips: Getting the Most from Teams Presentations and Meetings

Mastering the many features of Microsoft Teams drives more engaging meetings and presentations. Learn more about meeting functions and roles in Teams Presentations and Meetings.  


Need Technical Support? Visit the Tech Bar!

Need help with your laptop or have questions about Canvas? Need to borrow a device or speak to somebody who can help with a computer question? Visit the Tech Bar on the second floor in Snell Library in Boston, in-person support that complements around-the-clock online and phone support. Read more about the Tech Bar and the rest of the support options available.

An Invitation from CIO Cole Camplese

Interested in the role that technology plays at the university? Join the new community for updates and discussion about digital transformation, hosted by Chief Information Officer Cole Camplese and the rest of the IT Leadership Team. Now happening on Communities at Northeastern.

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