Expanded Tech Support Services are Here!

Sep 7, 2021

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Tech Bar

Need help with your laptop, Canvas, or other issues? Need to borrow a device? Students on the Boston campus can visit the Tech Bar on the second floor in Snell.

Contactless Equipment Lending

Laptops, cameras, adapters, and other hardware items continue to be available for brief loans facilitated through smart lockers and vending machines at one of several color-coded locations in Snell and another in Cullinane. See its.northeastern.edu/hardware for details.

Services Now Mobile App

Report an IT issue, request technology services, manage loaned devices, submit daily wellness checks, monitor COVID-19 symptoms, access testing resources, and more! The Now Mobile App is free and can be found in the Apple App Store or the Google Play Store for Android users.

Learn more about the mobile app

Tech Service Portal

Go to the Tech Service Portal for complete IT support. Get answers to IT questions, find technology solutions and tech support in one location. Reach out to get help—chat, email, or call.

Expanded Hours for In-Classroom Support (Boston)

New expanded hours are available for Boston in-classroom needs. Instructors can send requests for assistance to classroomITsupport@northeastern.edu. DO INCLUDE the building name and room number in the subject line for immediate dispatch.

  • Monday-Friday, 6 a.m. – 9 p.m. ET
  • Saturday, 8 a.m. – 6 p.m. ET
  • Sunday 1 p.m. – 5 p.m. ET

Requests for classroom help outside Boston can be obtained by emailing regionalhelp@northeastern.edu.

Tech help is still available 24/7/365!

Please call the IT Service Desk at 617.373.HELP [4357], email help@northeastern.edu, or start a chat at the Tech Service Portal, service.northeastern.edu/tech. If you are in Snell and need quick directions or information, such as how to use the smart lockers, look for one of the ITS concierge staff members.

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